Quality Engineer II.

Job Title: Quality Engineer II (Complaints) Reports to: Senior Quality Engineer – Complaints Contract: 12-month contract (hybrid) Overview An opportunity is available for a Quality Engineer to join a complaints investigation team within a cardiovascular medical device function. The role focuses on supporting investigations, ensuring high-quality complaint handling, and contributing to continuous improvement initiatives within a growing business area. Purpose of the Role Provide Quality Engineering support to the complaint investigation process, ensuring high standards in investigation quality, regulatory compliance, and adherence to quality systems, with a strong focus on patient safety and product quality. Key Responsibilities Review and approve complaint investigations within a global complaints management system Conduct complaint investigations, including lab testing of returned devices where required Perform root cause analysis and define appropriate investigation pathways Analyse product and process performance using data analytics tools Prepare and present complaint trend data to relevant review forums Drive continuous improvement in investigation methods and processes Make decisions on escalation pathways and work independently when required Ensure compliance with all applicable quality system regulations Collaborate with cross-functional teams including Quality, R&D, Operations, and Field Support Requirements Level 8 qualification in a STEM discipline with 2–3 years’ relevant experience Strong problem-solving, process improvement, or project management skills Ability to take initiative and drive improvements Knowledge of product design, manufacturing, or clinical use (advantageous) Strong analytical, communication, and organisational skills Ability to work both independently and within a team Experience with imaging review (advantageous) Willingness to complete required health and safety training for handling returned products