Customer Success Manager.

Hartley People Recruitment are recruiting for a Customer Success Manager on behalf of our client in the Education Solutions sector, seeking to support revenue growth, customer engagement and the expansion of their education products and services.

This is a commercially focused role combining sales, lead conversion, customer relationship management and customer support. The successful candidate will play a key role in developing the company’s Schools Partnership Programme, engaging with parents, students and schools, and delivering an excellent customer experience.

Key Responsibilities

Sales & Revenue Growth

• Manage the full sales process from initial enquiry through to conversion.
• Convert inbound sales enquiries and proactively identify new sales opportunities.
• Conduct outbound prospecting and follow up on warm leads, including free app users, to encourage paid subscriptions.
• Present and promote education products confidently over the phone and online.
• Identify and develop partnership opportunities with schools and educational institutions.
• Consistently work towards individual and team sales targets.

Customer Support & Relationship Management

• Build and maintain strong relationships with parents, students and schools.
• Provide excellent customer service and ongoing support to existing subscribers.
• Respond professionally to customer queries and assist with basic platform troubleshooting.
• Encourage repeat business, customer retention and long-term loyalty.
• Assist with payment processing and general customer account enquiries.

Pipeline & Account Management

• Manage and prioritise sales leads and customer enquiries effectively.
• Maintain accurate records of customer interactions, sales activities and opportunities within the CRM system.
• Identify opportunities to increase customer engagement and drive additional sales.
• Monitor sales performance and provide regular updates to management.

Product & Market Knowledge

• Develop a strong understanding of the company’s education platform, products and services.
• Stay informed on education market trends, curriculum developments and competitor offerings.
• Use customer feedback and market insights to support product improvements and sales strategies.

Collaboration & Operations

• Work closely with marketing and management to improve lead generation and conversion rates.
• Contribute to sales campaigns, promotional activities and outreach initiatives.
• Share customer feedback and market insights to support business growth.
• Assist with general day-to-day business operations as required.

Working Hours & Benefits

• Salary: €45,000 per annum plus eligibility for a sales bonus structure.
• Additional bonus opportunities linked to team revenue performance and successful school partnerships.
• Rotating two-week schedule, including every second weekend.
• Standard shifts of 10am–6pm or 11am–7pm .
• Remote working, with attendance at occasional in-person meetings, training and team events.
• 22 days’ annual leave plus public holidays.
• Annual leave during August, September and October is subject to prior management approval due to peak business demand.

Ideal Candidate

Essential

• Strong sales mindset with a results-driven approach.
• Excellent communication and interpersonal skills, particularly over the phone.
• Confident in consultative selling, lead conversion and building customer relationships.
• Comfortable working towards sales targets and KPIs in a fast-paced environment.
• Tech-savvy, with the ability to quickly learn digital platforms and CRM systems.
• Ability to balance sales responsibilities with delivering excellent customer service.
• Strong organisational skills with the ability to manage multiple priorities.

Desirable

• Previous experience in sales, account management or customer success.
• Experience within education, SaaS or subscription-based services.
• Outbound sales, telesales or business development experience.
• Familiarity with CRM systems and digital sales platforms.

Personal Attributes

• Highly motivated, proactive and results-oriented.
• Resilient, confident and comfortable working in a target-driven environment.
• Customer-focused, with a genuine interest in helping parents, students and educators.
• Organised, adaptable and accountable for individual performance.
• A strong team player who can also work effectively on their own initiative.

For immediate consideration, contact Tamara on 051 878813 or email your CV to [email protected].

Hartley People Recruitment works to the highest ethical standards within our industry, and we value the trust you place in us when you send your CV. We can provide a full consultation in confidence, and we guarantee that your CV will not be sent to any of our clients without your prior consent.