National Account Manager.

Hartley People Recruitment are seeking an experienced National Account Manager to join a growing commercial team within the FMCG sector.

The successful candidate will take ownership of a portfolio of key customer accounts, with responsibility for driving sales growth, protecting existing business and ensuring consistently high levels of customer satisfaction.

Working closely with Sales, Supply Chain, Finance, New Product Development and other internal teams, you will ensure customers receive a high-quality service while identifying opportunities to increase revenue and develop new business.

Key Responsibilities

• Manage and develop assigned customer accounts, achieving agreed sales revenue and profitability targets .
• Build strong, long-term relationships with key customers and identify opportunities for account growth.
• Take full ownership of account management activities, ensuring customers receive an excellent level of service.
• Develop accurate sales and product forecasts in collaboration with Supply Chain and other internal stakeholders.
• Manage customer enquiries, issues and requests efficiently and professionally.
• Identify and develop new business opportunities within existing accounts and agreed prospective customers.
• Prepare and deliver regular customer and quarterly business reviews.
• Manage pricing requests and prepare formal quotations in conjunction with the Finance team.
• Monitor customer credit risk, debtor performance and relevant commercial agreements.
• Coordinate customer projects from initial approval through to delivery, maintaining accurate project documentation.
• Work closely with the New Product Development (NPD) team to ensure new products and packaging meet customer requirements.
• Coordinate product sample requests and ensure samples are delivered within agreed timelines.
• Manage customer inventory requirements, including bespoke finished goods and raw material agreements.
• Collaborate effectively with internal departments to improve order fulfilment and overall customer experience.

Experience & Skills

The successful candidate will ideally have

• A minimum of 5 years’ experience in Account Management, National Account Management or a similar commercial role within the FMCG sector .
• Strong understanding of FMCG commercial practices and customer account management .
• Proven experience managing and developing key customer relationships.
• Strong commercial awareness with the ability to identify opportunities for revenue and margin growth.
• Strong negotiation, presentation and relationship-building abilities.
• Good working knowledge of Microsoft Excel .
• Excellent organisational skills with the ability to manage multiple priorities and work to tight deadlines.
• Relevant professional experience, training or Recognition of Prior Learning may also be considered.

Personal Attributes

The ideal candidate will be

• Proactive and comfortable taking ownership of customer accounts.
• Commercially minded and results driven.
• Customer-focused with a strong commitment to delivering excellent service.
• An effective relationship builder who can engage confidently with customers and internal stakeholders.
• Flexible and adaptable within a fast-moving FMCG environment.
• Highly organised with strong attention to detail.
• Creative in identifying solutions and new commercial opportunities.
• Professional, approachable and collaborative.
• Able to demonstrate integrity and sound commercial judgement.

Additional Information

Some travel may be required as part of the position.

This is an excellent opportunity for an experienced FMCG Account Manager looking to take ownership of significant customer relationships while contributing to both existing account growth and new business development.

For immediate consideration contact Padraig on 051878813 or email your cv to [email protected]

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