Senior Collections Specialist.

Summary

A Senior Collections Specialist is required for a biopharmaceutical company in Cork. The successful candidate will take ownership of complex customer portfolios across international markets, managing collections activities and working with cross-functional stakeholders to support cash flow, minimise credit risk and maintain customer relationships. Working within the Order-to-Cash (OTC) function, the role will contribute to financial integrity, customer experience and continuous improvement across credit and collections processes.

Responsibilities

• Manage a large, complex international debtor portfolio, driving continuous improvement in Days Sales Outstanding (DSO), overdue exposure and cash collection performance.
• Ensure timely and effective follow-up on due and overdue invoices through a structured and professional collections approach.
• Partner with the Credit Risk team to conduct credit assessments and support recommendations on customer credit limits in line with credit policy and payment history.
• Support and manage credit block activities, ensuring timely resolution and appropriate escalation where required.
• Prepare and interpret monthly DSO, ageing and flux analysis, highlighting risks, trends and actionable insights for management.
• Partner with Commercial, Customer Service and Finance stakeholders to influence outcomes and resolve complex collection or credit issues.
• Contribute to continuous improvement initiatives, share best practices and support enhancements to credit and collections processes.
• Deliver a consistently high standard of customer service, balancing commercial objectives with strong customer relationships.
• Support the Credit & Collections function, promoting best practices and continuous improvement, and providing cover for colleagues as needed.

Qualifications & Experience

• Third-level qualification in Finance, Business, Accounting or a related discipline, or equivalent relevant experience.
• Strong background in Credit & Collections within a multinational or shared services environment.
• Solid understanding of, and experience working across, the end-to-end Order-to-Cash (OTC) process.
• Proficiency in Microsoft Office, particularly Excel for analysis, reconciliations and reporting.
• ERP experience, preferably SAP or Oracle, is strongly preferred.