About this role
SRM Duty Manager
Location: Waterford Job Type: Permanent, Full-Time Hours: 42 hours per week, 5 days over 7
Hartley People Recruitment is delighted to be recruiting for an exciting Duty Manager – SRM & Service opportunity with a well-established retail organisation based in Kilbarry, Waterford.
This is an excellent opportunity for an experienced retail professional looking to take the next step in their management career, with responsibility across both people/HR functions and the Service area, including the checkout operation.
Working closely with the Store Manager, the successful candidate will play an important role in the day-to-day running of the store, supporting colleagues, maintaining excellent customer service and ensuring the store consistently achieves its operational and commercial targets.
Key Responsibilities
People & HR / Systems Resource Management
- Take responsibility for the day-to-day Systems Resource Management (SRM) function within the store.
- Support the management of HR-related processes and functions at store level.
- Assist with the organisation, development and support of colleagues.
- Train, develop and motivate team members to achieve high standards of performance.
- Promote colleague flexibility across the store and ensure teams are appropriately supported.
- Work closely with the Store Manager on people-related matters and store operations.
Service & Customer Experience
- Oversee the Service area and checkout operation, ensuring a consistently high standard of customer service.
- Ensure the Service team delivers a friendly, efficient and positive experience for customers.
- Manage the day-to-day operation of the checkout area, ensuring appropriate colleague coverage and support.
- Deal confidently with customer queries and issues, resolving them professionally and efficiently.
- Maintain excellent service standards throughout the store.
Store Operations
- Take responsibility for the general management of the shop when required.
- Support departments in achieving projected sales and contribution targets.
- Ensure food safety remains a priority and that the store achieves the required food safety standards.
- Oversee labour management, stock control, ordering and margins in line with company procedures.
- Ensure products, including non-food products, are managed and stocked in accordance with best practice.
- Support the Store Manager in maintaining high operational standards across the store.
- Ensure company policies, procedures and standards are consistently followed.
The Ideal Candidate
- The successful candidate will ideally have:
- Previous experience working in a retail environment.
- A proven track record within a shop/store environment.
- Previous supervisory or management experience is highly desirable.
- Experience managing or supporting colleagues in a busy operational environment.
- Previous HR or people-management experience would be an advantage.
- Excellent communication and interpersonal skills.
- A strong commitment to delivering outstanding customer service.
- The ability to train, develop and motivate colleagues.
- Strong organisational and problem-solving skills.
- The confidence to take responsibility for the running of the store when required.
- A flexible approach to working hours, including evenings and weekends.
What’s on Offer?
- Permanent, full-time position.
- 42 hours per week, 5 days over 7.
- Opportunity to take on a varied management role within a busy retail environment.
- Responsibility across both people/HR functions and customer-facing Service operations.
- Opportunity to develop your management and leadership experience.
- Career development opportunities within a well-established retail organisation.
How to Apply
If you are interested and meet the above criteria, please apply with your CV to Hannah at [email protected] or give a call on 051 878 813.
Hartley People Recruitment operate to the highest ethical standards. We value the trust you place in us and will not forward your CV to any client without your prior consent.