Healthcare Practice Manager – Optical Services.

The Optical Shop Limited seeks a Healthcare Practice Manager to lead the operational delivery of patient eye-care and optical services within its independent practice. DUTIES: - Manage patient pathways from booking and arrival through examination, dispensing and follow-up, coordinating operational arrangements with registered professionals. - Plan appointment capacity, room utilisation, staff deployment and practice resources; monitor waiting times and resolve service delays. - Supervise optical-support and administrative employees, prepare rosters, allocate duties within their training and permitted scope, and monitor performance. - Coordinate laboratory workflow, external laboratory services and spectacle-order tracking. - Ensure examination rooms, equipment, patient records and supplies are ready for registered Optometrists. - Develop and maintain procedures for reception, clinical-support workflows, laboratory coordination, equipment and records. - Manage operational quality assurance, conduct audits, investigate service failures and implement corrective actions. - Manage non-clinical complaints and incidents; escalate clinical concerns and patient-care questions to registered professionals. - Monitor remakes, defects, delayed orders and supplier failures, addressing operational causes. - Maintain procedures supporting GDPR, confidentiality, secure records, hygiene and workplace safety. - Oversee equipment maintenance, servicing and calibration; maintain service and fault records. - Manage stock, replenishment and procurement within delegated authority; monitor supplier pricing, quality and delivery. - Monitor expenditure against approved budgets, analyse variances and recommend cost-control improvements. - Monitor KPIs covering patient flow, capacity, turnaround times, order accuracy, stock and patient satisfaction. - Report operational performance, risks and improvement priorities to directors. - Coordinate recruitment, induction and training, maintain training records and monitor procedural compliance. - Lead workflow improvements and coordinate new equipment, technology and practice systems. REQUIREMENTS - Relevant third-level qualification in Optometry, Ophthalmic Science, Healthcare Management or Occupational Safety and Health qualifications considered with healthcare management experience involving practice operations, patient-service coordination and staff supervision. - Knowledge of optical workflows, quality assurance, GDPR, confidentiality and workplace safety. - Experience in resource planning, stock control, procurement, supplier coordination and management reporting. - Strong leadership, organisational, communication, problem-solving and computer skills. - Independent optical-practice experience and knowledge of lenses, equipment, budgets and operational audits are desirable. PROFESSIONAL SCOPE This is an operational management position, not an appointment as an Optometrist or Dispensing Optician