Operations Manager – Retail.

Operations Manager – Retail

About the Role

We are seeking an experienced Operations Manager to join a retail management team. This is an excellent opportunity for a motivated and organised professional who can support day-to-day store operations, maintain high operational standards and help drive sales and customer satisfaction.

Reporting to the Store Manager, you will play a key role in ensuring the smooth running of the store, supporting colleagues and maintaining compliance with operational procedures.

Key Responsibilities

• Oversee the implementation of operational policies and procedures.
• Maintain accurate store documentation and records.
• Manage the reconciliation, banking and control of store revenues.
• Ensure compliance with trading standards and internal procedures.
• Monitor store communications and ensure emails are managed effectively.
• Coordinate the production and accuracy of point-of-sale materials and pricing indicators.
• Manage incoming and outgoing stock processes.
• Oversee the processing of damaged stock and stock adjustments.
• Coordinate stock counts, inventory records and inter-store transfers.
• Ensure operational tasks and reporting requirements are completed within agreed deadlines.
• Manage customer orders and support efficient order processing.
• Coordinate new starter inductions and reference checks.
• Oversee payroll administration and related procedures.
• Ensure strict adherence to cash office procedures and controls.
• Lead by example, support team development and encourage a positive working environment.
• Work closely with the Store Manager and wider management team to maintain high standards of customer service and store performance.

Skills and Experience

• Previous experience in a retail management or operations role.
• Strong organisational and administrative skills, with excellent attention to detail.
• Experience managing cash handling, banking and reconciliation procedures.
• Knowledge of stock control, inventory management and retail operations.
• Understanding of retail compliance, policies and procedures.
• Strong leadership and communication skills.
• The ability to motivate colleagues and lead by example.
• A proactive approach to problem-solving and operational efficiency.
• The ability to prioritise workloads and meet deadlines in a fast-paced environment.
• A strong commitment to delivering excellent customer service.

What We Offer

• The opportunity to join a growing retail business.
• A challenging and varied management role.
• Opportunities for career development and progression.
• The chance to contribute to store performance and operational success.
• A supportive team environment where initiative and leadership are valued.

Apply Today

If you have the retail operations experience, leadership skills and attention to detail required to succeed in this role, we would welcome your application.

For immediate consideration, please contact Hannah at [email protected] or call 051-878813.

Hartley People Recruitment works to the highest ethical standards within our industry, and we value the trust you place in us when you send your CV. We can provide a full consultation in confidence, and we guarantee that your CV will not be sent to any of our clients without your prior consent.