Operations Supervisor.

Our client, a transport company in Dublin 12 are seeking an Operations Supervisor to join them! This is a new and exciting opportunity for someone with strong people management skills, analytical and results driven. €60,000 – €65,000 Annual leave – 25 days Pension 10 direct reports Responsibilities & Duties Responsible for the management and performance of the Revenue Protection Officers (RPOs) in line with Company procedures Responsible for enforcing relevant bye-laws Responsible for ensuring the number of Revenue checks carried out is in line with expectations Responsible for ensuring that any Standard Fares issued and records of same are managed in line with company procedure Compile Evidence Packs for the National Transport Authority (NTA) in relation to Standard Fares if required Ensure all RPOs have correct warrants and training to undertake role Work with the training team on the delivery of training to RPOs to ensure clear role responsibilities and to ensure they deliver excellent customer service Manage the deployment and strategy of deployment for RPOs Responsible for reviewing performance data linked to fare evasion to identify revenue protection risks and hotspots, and work to put mitigation measures in place for these risks Work with Data Manager to improve and develop Power BI to further provide insights into our Revenue Protection and highlight any trends and hotspots Assist wider operations team and adjust rotas for holidays and large events to cater for increased demand for transport and therefore higher likelihood for fare evasion Implement strategies to ensure we perform strongly in this area and reduce the impact of fare evasion across the network Ensure customers are aware of the Revenue Protection measures in place and the consequences of not having a valid ticket or Leap Card, and work on continuing to ensure clear communication to customers Work with internal teams and the NTA to spread awareness of our Revenue Protection activities to enforce relevant Bye-laws through displays, our website, and public campaigns Report and present on performance to the National Transport Authority Update GAIs Revenue Protection Plan annually, or more frequently as required Work alongside the Contract Manager on the NTAs Fare Evasion Surveys Manage and analyse the ticketing data for any trends Ensure the daily download of all relevant ticketing data Manage the procedure relating to cash reconciliation to expected revenue Work on continuous improvement in relation to cash reconciliation Meeting and managing payroll budgets for Revenue Protection team Ensure ongoing effective communications and engagement with Operations, Facilities and Finance team Provide first-line response to incidents where management attention is required Ensure that Health and Safety requirements are monitored and managed proactively, including taking part in Management Safety Tours Responsibility in managing, participating, and complying with the Integrated Management System (IMS) Skills & Attributes required Significant experience of managing a team in an operational environment Relevant professional development or management qualification Track record of meeting performance and an understanding of key operational performance Experience of managing change effectively. Desirable: Experience of managing budgets effectively