Area Manager – Hospitality.

Job description

We are seeking a dynamic Area Manager to oversee operations across 6 stores. The Area Manager will play a crucial role supporting the Head of Operations on upholding the brand’s three pillars of staff, customers, and business. The ideal candidate will have a passion for building relationships, driving sales, and possess strong analytical skills, particularly in food and beverage management.

KEY RESPONSIBILITIES

• Franchisee Support and Relationship Management:
• Support franchisees and Corporate stores, providing guidance and assistance as needed.
• Foster a culture of exceptional customer service and community engagement among franchisees and their teams.
• Build and maintain positive relationships with franchisees, staff, and customers.

Operations Management

• Regularly visit stores to assess performance, conduct business reviews, provide feedback, and ensure operational standards are met
• Support stores to drive sales, increase margin and uphold standards in line with Client brand and the Strategic plan
• Oversee day-to-day operations to ensure efficiency and consistency across all locations
• Build strong relationships with our approved suppliers. Maintain the approved product lists ensuring franchisees are receiving the best prices.
• Lead efforts to maintain the premium mainstream positioning and uphold its commitment to organic and Fairtrade coffee
• Analyze sales figures and financial data to identify opportunities for growth and improvement.
• Seek out new systems and processes to streamline operations, reduce costs and keep us competitive in the marketplace.
• As we operate a 7 day a week operation. Weekend work is required:
• One Saturday per month
• One Sunday per Month
• One weekend on call support per month
• However, due to the nature of the business further weekend support and site visits may be required

Human Resources

• Address HR issues, ensuring compliance with company policies and local regulations
• Support stores to encourage a culture of excellence and an environment of trust across sites
• Monitor store training and staff development

Marketing and Sales Growth

• Work with the Head of Operations and Marketing Dept to implement marketing strategies to enhance store visibility and brand awareness
• Collaborate with franchise owners and store managers on menu upgrades, new product sourcing, and sales- driving initiatives
• Drive sales growth through targeted marketing campaigns and promotional activities

Product Development and Quality Assurance

• Ensure the quality and consistency of products served in all stores.
• Source new products and oversee menu upgrades to meet customer preferences and market trends.
• Uphold the brand’s reputation for exceptional coffee and superior customer service

QUALIFICATIONS

• Proven experience in a similar role within the food and beverage industry, preferably in a franchise or multi-site environment. Min 2 years of experience.
• Strong leadership skills with a track record of building and motivating teams.
• An understanding of HR practices, operational management, and marketing strategies
• Passion for food and beverage with a keen interest in coffee and sustainable practices.
• Analytical mindset with the ability to interpret sales data and financial reports.
• Advanced knowledge of Excel and Microsoft Office is a requirement of the position.
• Exceptional communication and interpersonal skills, capable of fostering positive relationships with franchisees, staff, and customers.
• Ability to thrive in a fast-paced, dynamic environment and make informed decisions under pressure

Location: Co Cork, and nationwide travel (some international travel may be required occasionally)

Salary 45k +

Pension up to 7% employer contribution (after 6 months employment)

20 days holidays per year

Company car

Laptop

Phone

Job Type: Full-time

Work Location: In person

Reference ID: Dana