Parts Manager.

Job Description

To take overall responsibility for the Parts business, improve existing customer relations & develop new ones, manage supplier relationships and agreements. To lead the Parts team and ensure excellent customer service and support, and to grow the business in line with our strategic plans.

Key Responsibilities & Duties

• Continually review & analyse the Parts business, implementing agreed strategic plans
• Continually monitor & improve customer service levels being delivered by the Parts team
• Oversee the management of stock (daily & emergency orders, new and warranty parts returns)
• Monitor, analyse and report monthly on department performance against budgets and KPIs
• Compile Parts tender submissions
• Manage key accounts
• Business development, including travelling to customers and prospect premises
• Assist in managing departmental/product promotions & participate in company events
• Manage supplier relationships, agreements and service levels
• Prepare annual budgets, managing departmental costs in line with company budgets
• Collaboration with and support of the other departments within the business
• Manage performance and work standards of the Parts team, administering corrective action and support as required
• Comply with and enforce Company Policies and procedures
• Complete regular Probation Review meetings for new employees and participate in the on-going employee appraisal process
• Manage day to day HR related processes (e.g. holiday approvals, absences etc.)
• Maintain high standards of housekeeping, maintaining a safe working environment
• Organise, manage and attend exhibition's & shows, occasionally may include weekends
• Identify training & development requirements for members of the Parts team
• Participate in training and development programmes as required by the Company
• Undertake any other duties or activities as required

Skills Profile

• 5+ years Automotive Spare Parts experience (HGV’s/PSV’s an advantage) and/or tool/power tool industry also at management level
• Business development skills and experience growing a business, experience of e-commerce an advantage
• Technical understanding of commercial vehicles
• Proven leadership, managerial and people development skills
• Excellent interpersonal skills
• Strong business acumen
• Proven ‘customer first’ service delivery track record
• Strong negotiation skills
• Ability to work accurately and efficiently in a busy working environment

Person Profile

• Able to balance being both results and people focused
• Communicates well, builds excellent relationships
• Organised. Agrees processes and delivers on time
• A high level of innovation and problem solving.
• Must be able to work on own initiative
• Competent IT skills including Excel (intermediate level or above), MAM experience an advantage

Salary: €60k + D.O.E

Bonus: €6k based on KPI’s

Car allowance €12k

Working hours: Mon-Fri 8.30am to 5.30pm

Saturdays: 1 in 3 to be worked 8am-12midday supporting the shop and team

Reporting to: Managing Director

Location: Naas