Call and contact centre occupations. SOC code 7211.
This page gives the official unit-group title and shows exactly where code 7211 sits in the SOC 2010 hierarchy.
Where this code sits in SOC 2010
Use the links to move from this Unit Group to its Group, Sub-major Group, Major Group and the complete SOC 2010 list.
- Major Group
- SALES AND CUSTOMER SERVICE OCCUPATIONS
- Sub-major Group
- CUSTOMER SERVICE OCCUPATIONS
- Unit Group
- 7211 · Call and contact centre occupations
Other unit groups in Customer Service Occupations
- Telephonists7213
- Communication operators7214
- Market research interviewers7215
- Customer service occupations n.e.c.7219
DETE occupation lists
Named on the Ineligible List, with stated exceptions
The published row carves out one or more exceptions, so the code alone does not describe the position. The specific duties and the stated exception have to be read against the official wording.
- Ineligible List, published employment
- Call and contact centre occupations (with the exception of employment of a person fluent in the official language, apart from English, of a state which is not a Member State of the EEA, where the employment is supported by an enterprise development agency and is in— a customer service and sales role with relevant product knowledge, a specialist online digital marketing and sales role, or a specialist language support and technical sales support role)
See all listed occupation codes
Lists effective 13 May 2026 (SI 213 of 2026). Official sources: Ineligible List · Critical Skills List. Confirm against the official page before acting.
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Classification context is one input. Use the official permit research directory, sponsor-company records or the separate eligibility workflow for the next question.
Important
An occupation (SOC) code classifies the kind of work. It does not by itself determine permit eligibility, Critical Skills status, or sponsorship. Job duties, salary, employer and permit route also matter.
Source: Office for National Statistics (ONS), Standard Occupational Classification 2010 · Version: SOC 2010 · Reference: soc-occupation.v2